Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to ReplyOtter. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect and process the following types of information:

  • Account Information: Email address, business name, and password when you create an account
  • Google Business Profile Data: Business information, reviews, and review responses accessed through Google's API
  • Usage Data: Information about how you use our service, including features accessed and actions taken
  • Technical Data: IP address, browser type, device information, and cookies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our review response generation service
  • Generate AI-powered responses to your Google Business reviews
  • Post responses to your Google Business Profile on your behalf
  • Analyze and flag reviews that may need special attention
  • Send you service updates and important notifications
  • Improve our service and develop new features
  • Detect, prevent, and address technical issues or fraudulent activity

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party AI providers to generate review responses
  • Google: When posting responses to your Google Business Profile
  • Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including encryption, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Withdraw consent at any time

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our service integrates with Google Business Profile and uses third-party AI services. These services have their own privacy policies, and we encourage you to review them:

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: